Troubleshooting
Engineer isn't receiving the intro message
- Check the number. Country code matters -- UK mobiles are
07or+447. - WhatsApp must be installed on the same number as the mobile account.
- If the engineer has blocked unknown numbers, ask them to unblock Quickler's sender.
- Still nothing? Remove the engineer and re-add.
Engineer stopped halfway through
Partial answers are saved. They can reply to the same WhatsApp chat at any time and pick up where they left off.
PDF looks wrong
- Missing question: did you add it after the run started? Runs use the workflow version they were sent with.
- Photo sideways: WhatsApp sometimes strips rotation data. Ask the engineer to retake the photo held upright.
- Missing answer: the engineer may have skipped the question or replied with something the system couldn't parse. Check the run details on the dashboard.
Error page with a reference code
We're notified automatically. If it's blocking you, email [email protected] with the reference code.
Hit the workflow or engineer limit
Click the upgrade prompt on the dashboard. You pay the pro-rata difference for the rest of the cycle.
Can't sign in
- Magic links expire after 15 minutes. Request a new one.
- Each link works once.
- If you've requested several links in a short time, wait a few minutes before trying again.
Something else
Email [email protected].
Still stuck? Email [email protected] — we reply within one business day.